Privacy Policy

Last updated: 18 July 2026

1. What we collect

Account data (name, email, mobile number, password hash); profile data for advocates (Bar Council enrolment number and state, practice details, office locations, uploaded certificate and photo); requirement details you submit to reach a lawyer; documents you generate or purchase; payment references from our payment gateway (we do not store card numbers); and technical data such as device, log, and usage information.

2. Why we use it

To operate the Platform: verifying advocates, routing your requirement to matching lawyers, generating documents, processing payments, sending service notifications (SMS, email, WhatsApp where opted in), preventing fraud and abuse, and improving the service. We process personal data on the basis of your consent and, where applicable, legitimate uses recognised under the Digital Personal Data Protection Act, 2023.

3. What we share

When you submit a requirement, its contents and your name are shared with matched, verified advocates; your contact details are revealed to an advocate only per the Platform’s lead flow. We use service providers for hosting, storage, payments, SMS and email delivery, bound by contractual safeguards. We do not sell personal data. We may disclose data where required by law or to enforce our terms.

4. Storage & security

Data is stored on servers located in India. Verification documents (Bar Council certificates, ID cards) are stored in private storage accessible only through authenticated, role-restricted endpoints. Passwords are hashed; refresh tokens are stored only as hashes; access is role-based. No system is perfectly secure — please use a strong, unique password.

5. Your rights & choices

You can access and correct your data from your dashboard, withdraw marketing consent at any time, and delete your account from Settings (deactivation with retention only as required for legal and audit purposes). For any privacy request or complaint, contact our Grievance Officer via the grievance page or email support@lawmitran.com. We respond within the timelines prescribed under applicable law.

6. Cookies & sessions

We use strictly necessary storage (such as authentication tokens) to keep you signed in and remember preferences. We do not use third-party advertising cookies.

7. Children

The Platform is intended for users aged 18 and above.

8. Changes

We may update this policy from time to time; material changes will be notified on the Platform. Continued use after an update constitutes acceptance.